Shipping & Policies
Welcome to Kathleen Benham Jewellery.
Please note payment is due at time of checkout via Paypal. To use Paypal you do not need have an account, and you can pay via credit card.
I currently only post to Australia, but if you are overseas and would like to purchase please contact me for a shipping quote.
I offer refunds only on the occasion that the product arrives damaged due to inadequate packaging (I always pack my items well), or has been grossly misrepresented on my listing. On the rare occasion that your piece breaks or is faulty, please contact me and I will be happy to offer a mutually suitable solution. All refunds offered do not include original postage costs.
My photos are always shot in natural light, with minimal flash, but please take into consideration the colour variances of different monitors. Unfortunately I do not refund for change of mind, so please choose carefully. And also please note as items are handmade they may contain slight imperfections.
For CUSTOM WORK a 50% deposit is required once the design has been agreed upon. Once the piece is finished I will create a special listing for you, which will stay on my website for 7 days so you can pay for it via Paypal. If the listing remains unpaid after 7 days the order will be cancelled and the 50% deposit will be lost. If you are having payment difficulties, please contact me.
If you have any queries about my designs or any of my policies, please contact me.